If any items are out of stock, we will immediately refund the customer to their payment method.

Any orders returned due to incomplete or wrong addresses can be reshipped at the customer's expense. Otherwise, we can refund the cost of the products returned once they are in our possession. 

All damages are to be handled through the parcel service selected, and the customer agrees to this when using our services. If any items are returned to the sender due to damage, the undamaged items will be refunded to the customer, and we will start a claim for damaged products. Upon conclusion of the claim, we will refund the awarded amount to the customer. The customer is encouraged to complete the claim on their side to cut down on claim processing time, as we must receive the package before proceeding. Shipping charges are non-refundable in all circumstances. 

 

As the weather heats up every season, it becomes more difficult to guarantee chocolate and other meltable goods will arrive in good condition. If temperatures in your location or throughout transit exceed 73 Fahrenheit, goods may arrive slightly damaged. At temperatures above 82 Fahrenheit, the products are susceptible to melting in transit. We cannot be held responsible for any temperature-related damages caused during shipping. Please refer to our complete return policy for more info regarding returns and damages.

  

Claims made for broken or damaged products will be covered through post-carrier insurance, and the customer must make a claim through their accompanying website. 

All damages are to be handled through the parcel service selected, and the customer agrees to this when using our services.

Use this link to process claims through USPS: https://www.usps.com/help/claims.htm

Use this link to process claims through UPS: https://www.ups.com/us/en/help-center/claims-support.page

If any items are returned to the sender due to damage, the undamaged items will be refunded to the customer, and we will start a claim for damaged products. Upon conclusion of the claim, we will refund the awarded amount to the customer. The customer is encouraged to complete the claim on their side to reduce claim processing time, as we must receive the package before proceeding. Shipping charges are non-refundable in all circumstances. 

All glass bottle sodas are ordered at the customer's discretion, and the customer understands that once the bottles leave the hands of the Hudson Valley Exotics team, we are no longer liable for damage that takes place in transit. If an order with a glass bottle is damaged, please get in touch with your shipping carrier.

All limited edition, seasonal, or otherwise foreign sodas, beverages, and snacks are purchased at the customer's discretion, and the customer understands that some of these items, due to their limited nature and the importation process, hold a possibility of expiration or loss of carbonation. Due to the collectible nature of our items, Products are not guaranteed to be within expiration periods, and in most cases will see discounts in the event items currently on hand have expired or gone past their best-by date. Please get in touch with us directly for information on current product dating. Returns are accepted for items returned in their original condition. Contact us now to inquire.

Changes in elevation and temperature can cause carbonation loss, as a gas causes carbonation. Your package will undergo both changes in temperature and height during transport. Hudson Valley Exotics cannot be liable for damages or product changes due to postal transit. Please get in touch with your shipping carrier for insurance and reimbursement matters involving only damaged items, as expiration or loss of carbonation is a risk understood by the customer.

All the above terms are understood and accepted by the customer at purchase. 

For any other questions about claims and potential refunds or returns, please email support@hudsonvalley.com